SERVICE DEPARTMENT SOLUTIONS
Core advantages description
Connect and centralize all customer service data sources, gain deep insights into customer profiles, and gain a 360-degree customer view that enables you to predict customer needs and act quickly.
Instead of scrolling through endless files, documents, and spreadsheets, DataFocus visualizes the entire customer lifecycle. Interactive features allow users to click on any part of the visualized data and link to view single/multiple/grouped customers.
Make the most of recurring issues or requests by analyzing them to highlight trends and find potential root causes. Simply search analytics to drill down into problem-related data, so you can easily spot any negative aspects and act accordingly.
