# Quality traceability and corrective actions

Synthetic business case

Trace material batches through operations, inspections, defects and complaints to review quality evidence and corrective/preventive actions.

## Business question

Can a customer return be traced back to material, process and equipment evidence?

## Who it is for

Quality management, production engineering and customer quality teams

## Business objects

- Material batches
- Process records
- Inspection lots
- Defect events
- Customer complaints

## Try the workflow

1. Inspect the business records — Inspect a material batch and its process, inspection and customer-complaint records.
2. Analyze and check the evidence — Run the quality analysis and check batch links, defect severity and equipment alarms against the source rules.
3. Change an input and recalculate — Edit the material source record and recalculate to compare the quality assessment and response.
4. Review actions and their records — Review the current response using the guide, then inspect corrective tasks, knowledge cases and audit records.

## Adapt to your business

- Preserve batch links across materials, work in progress, inspections and returns.
- Define defect severity, isolation scope and corrective-action closure criteria.
- Map quality-release and production-response responsibilities; validate live production changes separately.

## Case package

Version: 0.1.1 · 12 rows · 33 resources · 32329 bytes

Package language: Chinese

SHA256: e88caa16de7c06636ac2feb626dbecdecfa26cdec999f0e841d12885983e2438

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[ZIP](/case-packages/quality-end-to-end/0.1.1/case.zip)

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Required capabilities: domain-case-workflow v1

This synthetic case is not a customer success story.